In a time when most services and goods can conform to a commodity, the “Business” must find a way to innovate and make the delivery of service or good extraordinary. In today’s business environment one of the ways to run a successful business is by knowing and understanding what Desired Service level means to your customer, then aim to exceed it by delivering your service or product via the Earn Your Customer Service Model.
Improve your team’s effectiveness with others by enhancing their emotional intelligence.
Emotional Intelligence is a set of emotional and social skills that influence the way we perceive and express ourselves, develop and maintain social relationship, cope with challenges, and use emotional information in an effective and meaningful way.
The purpose is to eliminate any likelihood of service failures when delivering a service or product. The Earn Your Customer Service Model will help businesses deliver a completely different service experience to their customers. As a result the business will benefit from customer loyalty, favorable word-of-mouth communication, increase name recognition, referrals, reduction of wait-times, and positive bottom-line performance. The model can be applied to all industries currently in existence.
Here are some of the results that businesses have experience using this model:
214% Revenue growth in 18 months
189.55% Revenue growth in 90 days
25% increase in client retention (up from 60%) in 18 months